How do I setup a hosting account with Webloud.Net?

Click here for basic guide to setting up an account with Webloud.Net. To go straight to signup click here and start by filling in your domain name. For help on filling in this form click here.

How long does it take to setup an account?

Once you have completed the new account form and payment has been made your new account will usually be setup within 12-24 hours.

Can I use my existing domain name?

Yes. There are two options for using a domain you already own-
1. Apply to transfer your domain to our servers(.com .net .org only). You will then be able to take advantage of our low cost renewal charges. For more information on transferring your domain click here.
2. Leave your domain name with your existing registrar and apply to them to have the DNS record changed to point to your new account with Webloud.Net. By doing this you will then be charged by your existing registrar for domain name renewals.

Can I host materials offensive to certain quarters in my account?

No. We are not prepared to host sites which are considered to be objectionable. You are not allowed to host sites that criticizes a person, an organization, a community or violates copyrights, trademarks, trade secrets, is of an adult nature or any other statute.

Can I use your service to send SPAM?

No. Webloud.net defines spam to be mass, unsolicited, impertinent messages (i.e. junk mail on the internet). Accounts which send spam will be immediately terminated, and will be charged theft of service fines up to €1.50 per message plus a €15 processing fee per complaint received.

Can I SPAM advertise a website hosted by Webloud?

No. You may not SPAM advertise any website hosted by Webloud.Net. Spam advertising will cause our servers to be blacklisted. We will be forced to terminate websites that are SPAM advertised, there will also be €15 processing fee per complaint received.

Are there other ways to upload my site to your servers besides the Control Panel?

Yes. You may also use a FTP program to upload or download html files to your hosting account.
A user friendly FTP program called cuteFTP is available for download at http://www.cuteftp.com. Once you have an FTP program, type in your domain name e.g. yourdomain.com as the host address. Supply your username and password in the according fields. Once logged in, you have complete access to your account. If you are not familiar with this software, we may also you use your control panel. For a guide on how to use the control panel click here. Frontpage users should note that in order for Frontpage components to work correctly you must use the Frontpage publish tool to upload the files to your hosting account.

What is domain parking?

Parking a domain name to your account's primary domain name will not only link both websites together but they will also share the same web space and website content. Note that you can only own e-mail accounts under the primary domain name, you will not be able to receive e-mails at the parked domain name. When we park a domain to your primary domain, it means the following:
Typing http://www.parkdomain.com in a web browser will bring you to http://www.primarydomain.com (your primary website).

What is the difference between an e-mail alias and an e-mail account?

An e-mail account is your main mailbox, which stores your e-mail. An e-mail alias (also known as an "e-mail forwarding") is simply a pointer to send other e-mail addresses to the same mailbox. E-mail aliases can point either to a Webloud.Net maintained e-mail account, or to any other e-mail account (e.g. your ISP e-mail account). A typical e-mail alias might refer to departments in your company like "support@yourname.com" or "info@yourname.com," whereas a typical e-mail address is likely to relate to your own identity like "jdoe@yourname.com".

What Payment Methods do you accept?

We only accept credit cards online, we use WorldPay to provide our credit card processing. They offer highly secure channels for keeping your credit card details safe. If you cannot pay by credit card please contact us stating what methods of payment are available to you and we can probably find a method that we can both accept.

What is your refund policy?

Refunds are at the discretion of the company management.

What hosting option is right for me?

Our packages come with all features included as standard. This allows you to concentrate on the number of e-mail addresses, amount of web space and traffic allowances you require etc.
For most home users our lite package will be adequate for their needs. Small -Medium sized businesses normally go for the lite or medium depending on the amount of expected traffic, web space required and e-mail accounts.
Our Pro package is generally used by medium - large sized businesses with additional web space, e-mail accounts and traffic allowance, provided at an extra if required. Click here to view our hosting packages.